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Frequently Asked Questions

We understand that moving to a new country can be overwhelming and you might have some questions. Here, we have compiled a list of the most common questions we receive from new immigrants. Browse through the section to find answers to your queries and get the support you need to settle in and thrive in your new environment.

What is LandingMate?

LandingMate.com is designed to assist new immigrants in settling down by providing personalized guidance, expert support, and community connections.

How does LandingMate work?

After visiting our website, click on 'Book Now' or go to contact page. Fill the form on the page, a ticket number will be generated for you and one of our staff will reach out to you. When one of our staff reach out to you, you would be asked to select the services you need help with. Then, you will be paired with a Mate who will provide guidance and support throughout the settling process.

Is LandingMate available in all countries?

LandingMate is currently available only in Canada, but we are expanding our reach soon to the US to help more new immigrants settle down.

How much does LandingMate cost?

LandingMate is a free to use website, but some services may have associated costs. Users can discuss these costs with their Mates.

What kind of services does LandingMate offer?

LandingMate offers a wide range of services, including transportation assistance, housing assistance, healthcare guidance, job market assistance, language learning, and education support.

Who are the Mates?

Mates are experienced and knowledgeable individuals who are dedicated to helping new immigrants settle down in their new environment. They provide personalized guidance and support.

How long does the settling process usually take?

The settling process varies for each individual and depends on several factors, such as the services needed, the individual's circumstances, and the location.

Can I change my Mate?

Yes, users can change their Mate if they feel they are not a good fit. Users can request a new Mate through the website.

How do I contact my Mate?

You can contact your Mate through the website's messaging system or their contact information. Once you are connected with a Mate, you will have access to their contact information.

How long does it take to get connected with a Mate?

It usually takes 24-48 hours to get connected with a Mate after your booking is confirmed by our staff.

Is the information I provide on the website kept confidential?

Yes, all the information you provide on the app is kept strictly confidential.

Can I cancel my booking at any time?

Yes, you can cancel your booking at any time. Simply contact us and provide us your booking confirmation number.

How do I contact LandingMate customer support?

Users can contact customer support through contact page of the website or via email at contact@landingmate.com.


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